The next meeting of the International University Network in Technical Communication will take place on
May 12th 15.00 (3 PM CET)
This meeting will be joined by Dr. Joyce Karreman, assistant professor of technical communication at the University of Twente in the Netherlands. Dr. Karreman will provide insights into a recent research project on
How important is localizing user documentation? Research on the effects of localization on users.
Together with Qian Li and Menno de Jong, Dr. Karreman has conducted a series of experiments in the last few years to find out to what extent Chinese and Western user instructions differ from each other and which effects cultural adaptations have on Chinese and Western users. They studied the effects of localizing expository and procedural information, and the effects of localizing visuals. The results show some interesting effects on users’ appreciation of the documentation and on their experience with the documentation.
Dr. Joyce Karreman is an assistant professor of technical communication at the University of Twente in the Netherlands. She teaches courses in communication theories, document design, user support, and user-centered design processes. Her research interests include the design of instructive documents, user-centered design, and intercultural issues related to usability and user experience. She has presented her work at international conferences on technical and professional communication and has published in several journals.