Technical communicators have always needed to possess double competence in communication and the subject matter(s) for which they develop information products. Knowing how to use relevant software...

As the pace of globalization continues, companies are pushed beyond their own linguistic boundaries. With a limited translation budget, where do you start your localization journey?

Seven decades from the very first trials of machine translation, critics claim that we have yet to reach human parity. New research suggests that “Responsive MT” could evolve to deliver increasingly...

Don’t just instruct, take your users on a journey! How storytelling helps you to provide support services that your audience will remember.

With every instruction we provide to our users we help them understand a process or achieve a practical goal. Informal learning is learning by doing and exploring– with technical communication in the...