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user experience

Do your user instructions pass the test?

A closer look at how different usability methods reveal whether information truly works in practice
Text by Stephanie Schwenke
intelligent information

When information architecture transforms into a strategic asset

Architecting certainty: A hands-on guide to iiRDS-driven AI governance – Part 3
Text by Natsuki Wakabayashi
intelligent information

From vectors to graphs – How iiRDS connects information

Architecting certainty: A hands-on guide to iiRDS-driven AI governance – Part 2
Text by Natsuki Wakabayashi
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intelligent information

The blueprint for certainty in the AI era

Architecting certainty: A hands-on guide to iiRDS-driven AI governance – Part 1
Text by Natsuki Wakabayashi
education and training

Study meets praxis: Training tomorrow’s experts

Medical technology is advancing faster than the talent needed to explain it. So, what does it take to train the next generation of technical communicators? A dual study model combines academic…
Text by Kathrin Reinhard
user experience

The dark matter of documentation

Why the best guidance is the guidance users never notice
Text by Paula R. Stern
user experience

Rethinking documentation for voice

Why voice assistants fail at complex tasks – and how to fix it
Text by Jody Byrne
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intelligent information

Agentic AI explained

AI agents are becoming the primary consumers of technical documentation – but without MCP-ready content, your content may be invisible to them.
Text by Fabrice Lacroix
intelligent information

To boldly go where no PDF has gone before

How generative AI is transforming technical documentation – and the crew you’ll need to navigate the new galaxy
Text by Sebastian Göttel