Culturally appropriate and respectful language that embraces diversity is more than a nice-to-have. It is what today's customers and staff expect from brands and employers.

Global content needs to display respect and dignity to all audiences irrespective of gender, race, sexuality or any other criteria. So choose your words wisely – across all languages.

Customers who annoy you with their excessive demands; colleagues who are always late; family members who leave behind a mess. What seems hopeless at first can be changed with a few tricks.

Software as a Service (SaaS) has become the dominant choice for software solutions. What are the benefits and which business scenarios still call for on-premise solutions?

Good technical illustrations show not only the object but also the person handling it. So, how can we involve an actor without exceeding the budget and time limits? Vector-based mock-ups offer a...