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user experience

Cognitive concepts for usable design

We all want to engage with technology intuitively. But what is intuitive to our users? What stimulates their action? A glimpse into the cognitive concepts that guide our users’ expectations will help...

Text by Kirk St.Amant
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cultures and markets

Empowering Aboriginal and Torres Strait Islanders through language

Indigenous communities are often overlooked in public communication, leaving them ill-informed and vulnerable. In culturally and linguistically diverse Australia, engaging Aboriginal and Torres Strait...

Text by Rhian Ferguson, Tea Dietterich
team management

How to improve the positioning of your team

Profiling without profile neurosis: a guide to improving your reputation and gaining more influence

Text by Isabelle Fleury
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team management

Improv[e] your soft skills

As a technical communicator, you might sometimes find yourself in what appears like an unscripted drama, full of diverse characters and an unforeseeable plot that you – the protagonist – have to...

Text by Maryland Sara
cultures and markets

Global communication plays a key role in ending the pandemic

Skepticism and mistrust continue to hamper the vaccine rollout. What local communities need right now are clear messages in their local languages.

Text by Dustin Cheung, Afaf Steiert
education and training

UX design and UX writing at the seventh European Academic Colloquium

The 7th European Academic Colloquium (EAC) took place on Friday, June 11, 2021. It was held online for the first time - much to the delight of over 100 international delegates from universities and...

Text by Daniela Straub, Yvonne Cleary, Sissi Closs, Birgitta Meex
technical writing

Enhancing the writer-user interaction

User instructions are all about the user and the content, while the technical writer usually remains invisible. But could we perhaps improve the user experience by making the writer more visible and...

Text by Tytti Suojanen
cultures and markets

Was it something I said?

As technical writers, our work relies on good relationships with our coworkers. Here is how we can create more satisfying interactions that will help us produce more collaborative documentations.

Text by Jeff Klein
technical writing

How useful is your documentation really?

Usability testing provides insights into how our users interact with or think about a product. It helps us to test not only our devices but also our documentation. Here are some examples of and tips...

Text by Dimiter Simov