Technical communication has experienced an evolution similar to that of the Web. On the horizon today is the rise of a social and semantic tech doc driven by Artificial Intelligence.

Localization goes far beyond the translation of a product’s user instructions. It involves placing customers – their language, culture, and preferences – at the center of your business strategy.

Indigenous communities are often overlooked in public communication, leaving them ill-informed and vulnerable. In culturally and linguistically diverse Australia, engaging Aboriginal and Torres Strait...

As a technical communicator, you might sometimes find yourself in what appears like an unscripted drama, full of diverse characters and an unforeseeable plot that you – the protagonist – have to...