Why click when you can chat? – Transitioning to conversational UIs

Conversational user interfaces have made their way into our everyday lives and they are here to stay. But what does this mean for technical communicators? How can we adjust our writing style away from the matter-of-fact tenor that has been instilled in us and towards a relaxed, conversational tone?

Text by Nithya Krishnan


Image: © wutwhanfoto/istockphoto.com

Not all that long ago, conversations between man and machine were a thing of science fiction movies or at least reserved for an unforeseeable, distant future. Today, the technology is here, and conversation is set to become the de facto standard in engaging with user interfaces. Whether servicing your car, checking your diary for today’s appointments or running your daily errands, it is all done through natural language and simple conversation. Say goodbye to conventional clicks and welcome the age of conversational interfaces.

New technology is forever changing the way we interact with applications. Since the advent of Graphical User Interfaces (GUIs), we have become well accustomed to visual commands such as clicking, dragging and dropping, selecting a button or selecting an item from a menu to accomplish a certain task. Conversational User Interfaces (CUIs), on the other hand, ...