Imagine this: you work in an office that has downsized in recent years due to the recession, causing the work pressure on the remaining employees to increase dramatically. At the same time, your company was taken over by a global enterprise and your word processing software is replaced to match that of the new parent company. This was done over the weekend by the IT department in the USA, who have also updated your computer to a new operating system version and removed the old software. As you walk into the office, your manager hands you a 300 page printed manual for the new software and mentions he needs the quarterly status report by the end of the afternoon.
As you frantically page through the manual to find out how to open the draft status report you prepared in the old software last week, you find congratulations on buying this wonderful product, instructions on how to install it on 6 different operating systems, explanations of the overall design of the software, instructions on starting a new document, information on the wonderful track changes feature and tons of stuff on layout options.
The one thing you do not find in the manual is how to import a document that was created in another word processor. And as the deadline is approaching you begin to picture yourself walking into the office of your manager empty-handed and walking out of his office unemployed.
This might be exaggerated, but I am sure it illustrates the actual situation many users often find themselves in. They do not get the time to prepare for a new job and to learn ...
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