The power of words: Crafting effective prompts

The response of any Large Language Model is only ever as good as the query it has been given to answer. This is where prompt engineering – the art of crafting precise queries – comes in.

Text by Gabi Buchner Marianne Macgregor


Image: © jirsak/

Generative Artificial Intelligence (generative AI) is changing the way we support and empower users. It's not just another buzzword; it's a game-changer. Generative AI is a powerful technology that can generate human-like text, a capability that has far-reaching implications. Think of it as a digital wordsmith that can create content that reads like it was written by a human.

So, what does this mean for the future of user enablement? Well, let’s first clarify what user enablement is all about. Simply put, it’s the art of equipping users with the knowledge and tools they need to make the most of our products. This encompasses everything from training and documentation to multimedia, social media, and much more.

People working in this area specialize in converting complex technical information into clear and understandable language. They bridge the gap between developers and the end ...