Over the years technical communication has transitioned from a conventional author-reader engagement to a realm of social collaboration. Let’s take a look at how technical communication has progressed over time and the significant milestones along the way.
The need to develop user guidance materials for end-users is representative of the intrinsic need of human beings to demystify the complex processes that make an application work. This ensures that documentation will constitute a pivotal function in product and service delivery. Increasingly, technical communicators are beginning to drive end-user communication, such as in the form of moderating the content developed in a collaborative environment.
Technical communication: the genesis
There are multiple views about the emergence of technical communication. Even ancient Egyptian and Greek cultures reveal examples of help documentation.
Millenniums later, the World Wars witnessed the development of extensive documentation for using products associated with the defense industry. In 1957, the Society of Technical Writers (STW) in Massachusetts and the Association of Technical Writers ...
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