Service is an indispensible component for modern high-tech products. New occupational profiles are being created, one of which is that of the Service Manager. The tasks of the service manager also include collaboration with technical writers.
Business consultants have identified the field of Service as the growth engine of industry. This field of business already has a worldwide market volume of Euro 1,400 billions [1]. In Germany, the pure after-sales turnover of the automobile industry as well as mechanical and plant engineering runs to about Euro 70 billion [2, 3, 4]. Manufacturers already earn an average of 20 percent of their turnover through service. Innovative companies such as Kone, GE Medical or Zeppelin even earn over 50 percent [5].
The margins achieved in service are clearly higher than those in the sale of new products [6]. Top performers grow in service at an impressive rate of over ten percent per year [7]. The ratio to general economic growth, which was at 0.75 percent in Germany in 2012, shows the enormous potential of the service industry. For the coming three years, 66 percent of surveyed companies expect ...
Read more after login
tekom members can log in directly with their "My tekom" access data.
You are not yet a tekom member, but would like to read one or more articles in full? Then you have the opportunity to register on the internet portal of the technical journal 'tcworld' without obligation. Once you have registered, you can select any three specialist articles and view them in full for a period of two months. The selection will then be deleted and you can select three new articles for the next two months.
As a tekom member you benefit from the following advantages::
- Online access to all articles of the trade magazine 'tcworld magazine'
- Exclusive specialist articles from all areas of technical communication
- Regular new articles from over 300 authors
- The technical journal 'tcworld magazine' as a printed edition
- Reduced admission prices to tekom conferences
- Membership fees for tekom publications
- Access to 'my tekom', the web forum with job offers / job requests, appointments, expert advice, service provider file and much more
Login
Registration
Promised: The trade magazine 'tcworld magazine' is the best we have. And we don't make the choice easy for ourselves. Every month, the editorial staff of the technical journal 'tcworld magazine' publishes the latest articles by renowned authors. This demanding selection is available exclusively to members of tekom (as usual, including the printed edition).
The trade magazine 'tcworld magazine' stands for intelligently prepared specialist articles, texts written to the point, informative content, surprising insights, international perspectives and communicates technical communication in an understandable, fast, clear and uncomplicated way - exclusively for you.
