Although anticipating its potential, managers often fear the shift to DITA. As the Tech Pubs Team at Citrix’s Networking discovered, the move is indeed a lengthy and sometimes complex one, but the long-term benefits may entirely justify the effort.
In 2007, I participated in a content management conference in New Orleans, where I bumped into DITA gurus Robert Anderson and Michael Priestly. Up until then, as the Tech Pubs manager for Citrix’s NetScaler® product line, I had been trying to solve content management issues by tweaking Adobe® FrameMaker® and Microsoft®Word. I was looking for a solution that would allow our content developers to create reusable pieces of information that could be combined to produce whitepapers, presentations, articles, product documentation, and so
on. After listening to Robert and Michael, I realized that DITA was the perfect content management solution for us. What persuaded me was DITA’s emphasis on semantic tagging and modularity—key ingredients for good content management. The freely available DITA Open Toolkit provided a compelling reason to at least try it out.
DITA was so easy to adopt that I ...
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