Documentation directors reveal their recipes for success

What are the challenges faced by people who run large documentation departments and how do they handle them? This was the lively debated issue at the panel discussion during the Executive Conference India hosted by tcworld in Bangalore on November 16, 2012.

Text by Anupama A


Documentation directors reveal their recipes for success

Image: © Samantha Craddock/

To add authenticity to the discussion, the panel comprised five people who averaged 18 years of industry experience, and who all head documentation teams in their organizations.

The panel consisted of Sugandha Joshi (Director of the Information Development Competence Center at Alcatel-Lucent, India); Sai Kavitha (Information Development Director at Dell India R&R); Ravi Kiran (Director Knowledge Management at SAP Labs India); Ram Venkatraman (Director for Information Development and Delivery at Vestas Turbines R&D); and Jagan (Head of Product Assurance and Technical Publications at EMC2 IIG division).

I had the pleasure of facilitating this discussion, and I have to admit that I had a great time with such accomplished panelists, and a very participative audience. We tried to cover a broad range of topics, but running project teams is such a complex issue, that the allotted hour whizzed ...