Confluence for collaborative technical publications

Atlassian Confluence is an Enterprise Wiki system used by 11,800 customers in 100 countries. With its version 4.2 released in April 2012, it claims to offer over 180 features to support its user community. These features include creating pages, publishing blogs, producing websites, publishing content online as well as in multiple file formats such as HTML, PDF, RTF, and XML. It also offers social networking opportunities. This article explores Confluence as an authoring platform for technical communicators.

Text by Anant Sabane

Inhaltsübersicht

Confluence for collaborative technical publications

DDLC and Confluence

The main steps involved in the documentation development life cycle (DDLC) can be listed as below:

  • Project start-up and analysis
  • Design
  • Development
  • Review
  • Publication and delivery
  • Maintanance

Project Start-up and analysis

Generally, requirements are analyzed in this phase. Technical communicators or information developers gather useful information for the project, they understand and analyze it. In this phase, basic information should be gathered from multiple internal and external sources. Information about the domain (if the domain is new to the technical communicator) is generally gathered by searching the Internet as well as by approaching internal experts.

Confluence allows users to create personalized areas where such information can be stored. If a team of writers is working on the project, an area can be created for the team as well as for ...