Reshaping team dynamics when working from home

Working from home has become the new norm and – more likely than not – it is here to stay. But many challenges remain. Technical communicators can play a central role in shaping new models for better virtual collaboration.

Text by Kirk St.Amant


Image: © GlobalStock/

The COVID-19 pandemic has shifted an unprecedented number of employees to online work environments. This move was not easy, but the work from home (WFH) trend has prompted many organizations to make it part of their regular practices. This transition offers organizations several benefits including reduced costs for office space and access to a broader range of talent. It also offers benefits to employees like eliminating travel time and allowing more flexible schedules.

Most individuals are still learning the dynamics of this new workplace context, for it encompasses many factors. One core aspect, however, has become clear: Effective WFH practices involve more than access to certain technologies or bandwidth. They also encompass how individuals perceive and engage in online exchanges. By understanding such factors, technical communicators can play a central role in shaping emerging WFH ...