Don’t instruct, converse!

Conversational user interfaces such as chatbots or digital assistants change the way we seek and perceive information. What we are looking for is an interaction that most naturally resembles a human conversation.

Text by Nithya Krishnan


Don’t instruct, converse!

Image: Dmytro Zinkevych/

Technology has rapidly and radically changed the way we consume applications. Since the advent of Graphical User Interfaces (GUIs), we have become very accustomed to visual icons such as clicking a file, dragging and dropping a file to a location, selecting a button, choosing a menu option and many other ways to accomplish a certain task. 

Conversational User Interfaces (CUIs), on the other hand, dispense with all these actions associated with clicking, dragging and dropping, selecting, choosing and so on. We can now interact with the software by the simple use of text or voice (which is then converted into text). Such conversational interfaces, containing either voice or text or both, make the experience more natural to us, transcending the part where a user needs to learn to use an application. Everything works seamlessly through natural language.

By leveraging the conventions of ...