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user experience

Turning pain points into opportunities

Has your company faced unhappy users? Seize the moment and turn the customer escalation into a winning documentation strategy.
Text by Caley Burton
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team management

Personal branding for technical communicators

Creating and maintaining a strong brand helps you to take control over how you are perceived as a professional tech writer and expand your network.
Text by Van Mansom Kees
technical writing

What’s your content really worth?

Measuring and demonstrating the impact and performance of your technical content
Text by Joe Gelb, Rita Khait
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Productivity from Day One

Introducing memoQ translator pro Subscriptions
technical writing

From novice to master

We all strive to become better – or perhaps, THE best – in our field, ideally without too much effort. Here is a guide to stimulating our brains, or those of our users, to reach higher levels.
Text by Dimiter Simov
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technical writing

New wine, old wineskins, and content management

Where old content meets new technology, things are bound to get messy. But you don’t have to start from scratch. Here is a deep dive into content goals and the efforts required to reach them.
Text by Alex Masycheff
user experience

Cognitive biases in technical communication

Cognitive biases play a significant role in the use of instruction manuals. They influence the way users absorb, interpret and apply information.
Text by Quan Zhou
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user experience

Color, shapes, and aesthetics

Find your inner graphic designer and create a visual standard for your team
Text by Ivanka Radkova
user experience

The psychology of visual design

When scanning information, our attention is naturally drawn to graphics. Understanding how humans process visual content helps us to become better designers.
Text by Kirk St.Amant