Technical communicators spend time on writing conceptual information, such as insights into how a product works. But is this relevant for the user?
Most technical communication – in the form of PDF manuals, chatbots or microcontent, etc. – contains instructions guiding the user step by step. For industrial software and hardware, it often also contains conceptual information detailing, for example, which parts a system consists of and how it works. But while task-oriented information is a must in technical communication, what purpose does conceptual information serve the user?
Having worked as a technical communicator for over 25 years, I find that there is uncertainty about the purpose of conceptual information. Technical communicators spend valuable time writing and translating it – raising the question of whether we could just skip it. After all, isn’t that the principle of minimalism?
This article discusses whether you should write conceptual information or not. I will first explain what I mean by conceptual information, then ...
Read more after login
tekom members can log in directly with their "My tekom" access data.
You are not yet a tekom member, but would like to read one or more articles in full? Then you have the opportunity to register on the internet portal of the technical journal 'tcworld' without obligation. Once you have registered, you can select any three specialist articles and view them in full for a period of two months. The selection will then be deleted and you can select three new articles for the next two months.
As a tekom member you benefit from the following advantages::
- Online access to all articles of the trade magazine 'tcworld magazine'
- Exclusive specialist articles from all areas of technical communication
- Regular new articles from over 300 authors
- The technical journal 'tcworld magazine' as a printed edition
- Reduced admission prices to tekom conferences
- Membership fees for tekom publications
- Access to 'my tekom', the web forum with job offers / job requests, appointments, expert advice, service provider file and much more
Promised: The trade magazine 'tcworld magazine' is the best we have. And we don't make the choice easy for ourselves. Every month, the editorial staff of the technical journal 'tcworld magazine' publishes the latest articles by renowned authors. This demanding selection is available exclusively to members of tekom (as usual, including the printed edition).
The trade magazine 'tcworld magazine' stands for intelligently prepared specialist articles, texts written to the point, informative content, surprising insights, international perspectives and communicates technical communication in an understandable, fast, clear and uncomplicated way - exclusively for you.